Terms & Conditions
Effective Date: September 17, 2026
Welcome to Above & Beyond Janitorial Services, LLC (“ABJS,” “we,” “us,” or “our”). These Terms & Conditions apply to cleaning and related services provided by ABJS. By approving a quote, scheduling or accepting services, or otherwise engaging ABJS to perform services, the client acknowledges and agrees to the following terms.
SERVICES & SCOPE OF WORK
Services are performed according to the scope of work agreed upon with the client. Services may include residential cleaning, commercial cleaning, routine maintenance cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, interior and exterior window cleaning, and other approved cleaning or detailing services.
Only services specifically included in the approved quote or service agreement are included. Requests for additional work may result in additional charges.
WALKTHROUGHS & PRICING
Complimentary walkthroughs may be used to evaluate the property, discuss service needs, and determine an appropriate scope of work.
Final pricing is based on the size, condition, accessibility, and agreed scope of work. Conditions or service needs that were not visible or disclosed during the walkthrough may require additional labor or charges. Any additional charges will be discussed with the client before additional work is performed.
SCHEDULING
Service appointments are subject to availability and are not confirmed until accepted or scheduled by ABJS.
Clients are responsible for providing accurate contact, property, access, and service information. The property must be reasonably accessible at the scheduled service time.
CANCELLATIONS & RESCHEDULING
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations or schedule changes may be subject to an applicable cancellation fee.
ABJS reserves the right to reschedule, discontinue, or decline service when circumstances prevent work from being performed safely or as agreed.
PAYMENT
Payment is due upon completion of service unless otherwise stated on the approved quote, invoice, or written agreement.
Clients are responsible for reviewing invoices and promptly contacting ABJS regarding questions or billing concerns.
CLIENT RESPONSIBILITIES & ACCESS
The client is responsible for ensuring that operational water and electricity are available when required for service and that areas included in the scope of work are reasonably accessible.
Delays or additional labor resulting from ongoing contractor activity, inaccessible areas, excessive contents, unsafe conditions, or circumstances outside the approved scope may result in additional charges.
ABJS reserves the right to decline or discontinue work that cannot reasonably or safely be performed.
SERVICE CONCERNS
Concerns regarding completed services should be reported within 24 hours of service completion so they can be reviewed promptly.
When appropriate, ABJS may return to address verified areas that fall within the approved scope of work. Refunds are not guaranteed for services already rendered.
PROPERTY CARE & LIABILITY
ABJS is insured and takes reasonable care while performing services.
ABJS is not responsible for pre-existing damage, normal wear and tear, defective or improperly installed fixtures or surfaces, unsecured items, or damage resulting from items or surfaces that cannot reasonably withstand normal cleaning procedures.
Clients should disclose fragile, damaged, delicate, specialty, or otherwise sensitive surfaces or items before service begins. Damage concerns should be reported within 24 hours of service completion.
PHOTOS & DOCUMENTATION
ABJS may photograph work areas before, during, and after service for documentation, quality control, verification of property conditions, and protection of both the client and company.
Photos used for marketing will not intentionally disclose personally identifying information. Any additional consent required for marketing use will be obtained separately.
SAFETY
ABJS may refuse or discontinue any service when conditions present an unreasonable safety risk to employees, contractors, clients, or property.
Clients are responsible for informing ABJS of known hazards or conditions that may affect the safe performance of services.
PRIVACY & CONFIDENTIALITY
ABJS respects client privacy and treats client spaces and information with care and discretion. Personal information is handled in accordance with our Privacy Policy.
CHANGES TO THESE TERMS
ABJS may update these Terms & Conditions from time to time. The version posted on this website will include its effective or updated date. Changes will apply prospectively unless otherwise required by law.
CONTACT US
Questions regarding these Terms & Conditions may be directed to:
Above & Beyond Janitorial Services, LLC
Email: info@abjsga.com
Phone: 943-260-9689
Website: abjsga.com